We love the messy projects -- when you know there is a performance problem, but the answer isn't clear. We create the answer together. If it's a learning solution, let's make sure people know what to do differently when they get back to work. Maybe it's not a learning problem -- maybe the task isn't clear, or the process is broken, or the messages are contradictory. We figure it out. We ask lots of questions about the implications of what you want to make sure your solution meets your long-term as well as short-term goals.